Privacy Policy.

Effective Date: September 27, 2026  ·  Last Updated: September 27, 2026

1. Overview

Signature Serves & Investigations, doing business as Signature Serves & Investigations ("we," "us," "our"), provides process serving, legal courier, and mobile notary services throughout Middle Tennessee and statewide. This Privacy Policy explains what information we collect through our website, client portal, and SMS text messaging program, how we use and protect it, and the choices available to you. By using our website, submitting documents through our client portal, or opting in to receive SMS messages from us, you agree to the practices described in this policy.

2. Information We Collect

We collect information in a few different ways, depending on how you interact with us:

Information you provide directly

• Contact details submitted through our website forms or Client Portal, such as your name, company or firm, email address, and phone number.
• Case-related documents you upload for service, along with any details you provide about the subject to be served or the matter itself.
• Information you provide when you call, email, or text us, including your name, phone number, and the content of your communication.
• Your name, phone number, and consent when you opt in to our SMS messaging program (see Section 6 below).

Information collected automatically

• Standard technical data such as your IP address, browser type, device type, pages visited, and referring website, collected through Google Analytics and similar tools (see Section 4).

3. How We Use Information

We use the information we collect to:

• Operate our business and provide process serving, courier, and notary services;
• Process, track, and fulfill service assignments submitted through our Client Portal;
• Respond to inquiries and provide customer support;
• Send SMS messages to individuals who have opted in to receive them;
• Maintain records required for affidavits of service and court filings;
• Improve our website and services based on aggregate usage trends; and
• Comply with legal obligations and protect the security of our business and clients.

4. Cookies & Analytics

Our website uses Google Analytics to understand how visitors use our site, which relies on cookies and similar technologies to collect anonymized or pseudonymized usage data such as pages viewed and time on site. This data helps us understand what visitors find useful and improve the site over time. You can control or disable cookies through your browser settings, and you can opt out of Google Analytics tracking using Google's browser add-on, available at Google's website. We do not use cookies to serve third-party advertising.

5. Data Sharing

We do not sell your personal information. We do not share customer data with third parties for promotional or marketing purposes.

We may share limited information with trusted service providers who help us operate our business, such as our case management platform (ServeManager), our secure form-submission provider, and our SMS messaging platform — solely so they can perform the services we've asked them to provide, and never for their own marketing purposes. We may also disclose information when required by law, such as in response to a valid subpoena, court order, or other legal process, or to protect the rights, property, or safety of Signature Serves & Investigations, our clients, or others.

6. SMS Messaging Privacy Policy

Signature Serves & Investigations (doing business as Signature Serves & Investigations) ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This section explains how Signature Serves & Investigations collects and uses information about you when you opt in to receive SMS messages from us.

Data We Collect

When you opt in to receive SMS messages, we collect:

• Your name
• Your phone number
• Consent to send SMS messages

How We Use Your Data

We use your information to:

• Operate our business
• Send you the SMS messages you've opted in to receive

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

7. Messaging Program Terms and Conditions

1. The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (800) 577-4919.
2. You can cancel the SMS service at any time. Just text "STOP" to the phone number from which you received messages. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@signatureserves.net.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at info@signatureserves.net.

8. Data Security & Retention

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, use, disclosure, alteration, or destruction. Case files and related records are retained for as long as necessary to complete the assignment, support any resulting affidavit or court filing, and satisfy our legal and recordkeeping obligations, after which they are securely deleted or archived. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices & Rights

You can opt out of SMS messages at any time by texting STOP, as described in Section 7. You may also contact us at info@signatureserves.net to ask what information we hold about you, to request a correction, or to request deletion of information we are not otherwise required to retain for legal or recordkeeping purposes. Depending on your state of residence, you may have additional rights under applicable privacy law; we will respond to verified requests consistent with those laws.

10. Children's Privacy

Our website and SMS messaging program are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically. Material changes affecting the SMS messaging program will not expand data sharing of mobile opt-in information beyond what is described here.

12. Contact Us

If you have questions about this Privacy Policy, our SMS messaging program, or how we handle your information, please contact us:

• Phone: 800-577-4919
• Email: info@signatureserves.net
• Service Area: Middle Tennessee & statewide